Privacy Policy

Effective date: April 3, 2023

Privacy Policy - StepUp Immigration

At StepUp Immigration, we are committed to protecting your privacy and safeguarding your personal information in compliance with the Alberta Personal Information Protection Act (PIPA), Canada’s Privacy Act, and other applicable federal and provincial laws.

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1. Introduction

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services. These services include consultations for Canadian immigration, study permits, work permits, and related applications to Immigration, Refugees, and Citizenship Canada (IRCC).

By using our services and website, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree, please discontinue the use of our website and services.

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2. Collection of Personal Information

We collect personal information when you interact with our services. This may include:

  • Name, address, telephone number, and email address
  • Date of birth, gender, and nationality
  • Passport or travel document information
  • Educational and employment history
  • Financial information (e.g., bank statements, tuition fees, GIC)
  • Immigration history and previous applications
  • Information required for compliance with IRCC and other government authorities

We collect personal information only for the purposes outlined in this policy or where required by law.

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3. Use of Personal Information

The personal information we collect is used for the following purposes:

  • Processing immigration, study, or work permit applications
  • Communicating with IRCC and other relevant government authorities
  • Verifying your identity and eligibility for immigration services
  • Providing personalized consultations and immigration services
  • Responding to your inquiries and managing your account
  • Ensuring compliance with Canadian immigration laws and regulations
  • Improving our website and services to meet user needs
  • As required by law

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4. Disclosure of Personal Information

Your personal information may be shared with:

  • IRCC and other relevant federal or provincial agencies for application processing
  • Financial institutions for payment processing or verification
  • Third-party service providers who assist in managing and processing your information under strict confidentiality agreements
  • As required by law (e.g., in response to court orders or government investigations)

We do not sell, rent, or trade your personal information to third parties for marketing or other purposes.

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5. Consent

By using our services and providing your personal information, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual obligations. However, withdrawing consent may limit our ability to provide certain services.

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6. Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes using secure servers, encryption technologies, firewalls, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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7. Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely destroy or de-identify it in accordance with legal requirements.

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8. Your Rights

You have the right to access, correct, or update your personal information. You may also request information about how your data is being used and to whom it has been disclosed. To make such a request, please contact us using the details provided below.

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9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and understand visitor preferences. You can control cookie settings through your web browser, but disabling cookies may affect the functionality of the website.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

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11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We recommend reviewing this policy regularly to stay informed about how we are protecting your information.

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12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

StepUp Immigration Inc.

Unit 205 – 1803 91st SW, Edmonton, AB, T6X 0W8, Canada

Phone: 780-885-8484

Email: info@stepupimmigration.com

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